Appointments

Please check your symptoms on the NHS Symptom Checker to see if you need an appointment if you are unsure. 

Login to Online Services to book, cancel or reschedule your appointment. To register, please click here

You can also manage your appointments via the NHS app.

Alternatively you can call us on 01388 528 555, Monday to Friday, 8am to 6pm.

You also have the option to submit an online consultation form.

Routine Appointments

You can request a routine appointment by:

Alternatively you can call us on 01388 528 555 between 8.00am – 12.30pm and 1.30pm to 6pm, Monday to Friday. 

When you get in touch, we’ll ask what you need help with. We will then care navigate you and book you in to the right clinician.

Urgent Appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) by:

Alternatively you can call us on 01388 528 555 between 8.00am – 12.30pm and 1.30pm to 6pm, Monday to Friday. 

When you get in touch, we’ll ask what you need help with. We will then care navigate you and book you in to the right clinician.

Home Visits

If you are unable to come to the surgery because of a serious illness or are housebound, you can request a homevisit. Please call before 11am if a home visit is required that day. A GP, Paramedic, District Nurse or Practice Nurse may visit you at home.

Please note that the clinician may telephone you rather than visit you if this is medically appropriate. Ultimately it is the clinicians right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancelling or changing an appointment

If you can not attend your appointment or the health problem you booked your appointment for has cleared up, please cancel your appointment.

To cancel your appointment you can either:

  • telephone the practice
  • follow the link sent in your appointment reminder text.
  • cancel your appointmnet through the online services.

Your Appointment

However you choose to contact us we may offer you a consultation:

  • Face-to-face
  • By phone
  • video call

If you need help with your appointment, please tell us:

  • If there is a specific doctor, nurse or another health professional you would prefer to see
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call 
  • If you need an interpreter
  • If you have any other access or communication needs.

Help to prepare for your appointment

Opening Times

Please select a site

Out of Hours & Emergencies

Out of Hours

When the surgery is closed call 111 for medical help.

NHS 111 staff are trained advisers supported by experienced nurses, pharmacists and doctors.

NHS 111 is available if you need urgent medical help, but it is not a life-threatening situation.

Emergencies

Call 999 for health emergencies.

 

 

 

Other services

Before you make an appointment with your GP surgery, think about what other services might be able to help.

  • Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription.
  • Call NHS 111 if you have an urgent medical problem, but you're not sure what to do.
  • Visit nhs.ukfor urgent medical advice for people aged 5 and over only.
  • Visit a sexual health clinicfor testing for sexually transmitted infections and contraception advice.

You do not have to make an appointment or register for these services

Chaperones

 For certain examinations an impartial observer, called a chaperone, may be required. 

You may also request a chaperone for any examination or consultation if one is not offered to you. The clinician may not undertake an examination if a chaperone is declined. 

The chaperone may be a practice nurse, Health Care Assistant or chaperone trained receptionist.

If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. 

The role of a chaperone: 

  • Maintains professional boundaries during intimate examinations. 
  • Acknowledges a patient’s vulnerability. 
  • Provides emotional comfort and reassurance. 
  • Assists in the examination. 
  • Assists with undressing patients, if required.  

Pharmacies & Late Night Pharmacies

Community pharmacists offer clinical advice and over-the-counter medicines. They do this for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it is something more serious, pharmacists are able to help you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.

Pharmacists train for 5 years in the use of medicines, managing minor illnesses and providing health & wellbeing advice.

Many pharmacies are open until late and at weekends and you do not need an appointment. They often have a private room where you can discuss issues without being overheard.

You can find out your nearest open pharmacy by clicking on the following link. 

Find a pharmacy.

Extended Access

The Weardale Practice does not offer appointments in the evenings, at weekends or on public holidays.

Durham Dales Health Federation provide extra appointments in the evenings and weekends. This helps to make more appointments available for our patients if we are fully booked. It also provides flexibility for patients who may need an appointment in the evening or at weekends when we are not open. 

If we are fully booked, we may offer you an appointment with the extended access service if you need one before we can provide one.