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Did You Know…?

As well as visiting the Practice or calling us, you can access many services online. You can update your details, order a repeat prescription or book, change or cancel an appointment.

Registering for online services is simple, just visit any Practice location with some photo ID.

You can also consult with your GP online 7 days a week, 24 hours per day using our eConsult service.

Confidentiality & Medical Records

The Practice is fully compliant with the General Data Protection Regulations (GDPR). Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases
  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

All Practice staff can access your medical records but are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager in writing.

Access to Records

In accordance with General Data Protection Regulations and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager in writing and may be subject to an administration charge. No information will be released to a third party without the patient’s consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends the Practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violent and abusive behaviour and the Practice has the right to remove such patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.