Friends and Family Feedback – April

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Thank you to all of our patients who completed the short friends and family survey for contacts made in April. The survey is your opportunity to provide feedback on a regular basis to help shape the future of the practice.

We get some wonderful feedback and some less so. The practice management team review the feedback on a monthly basis; share any named feedback with the individuals as this is useful for clinical re-validation; and take into consideration feedback where we need or can to make improvements.

Car-parking and the short hill walk is a common theme in every survey and unfortunately we are not able to do much with regards to our location or the number of parking spaces.

A couple of highlights from the hundreds of comments.

“Doctors and nurses listen and provide great care. Receptionists very friendly and do their best to help”

“I used e-consult. Got a quick response and got the test I felt I needed without needing to call the surgery or take up an appointment slot”

The doctors and nurses collaborate to get my medication and treatment just right

It is an excellent service under the circumstances. I like the new check in.”