New Telephone Feature

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We are pleased to announce that our phone system has been upgraded to enable a new feature which allows patients to request a call-back.

This option does seem to be very popular already and the admin/reception team are answering call-back calls (when they get to position 1) and calls waiting in the queue. All calls are prioritised the same, so volumes and actual call answer times will not be affected in the long-term.

Please note that our telephone opening times are 8am to 12.30pm and 1.30pm to 6pm