When We Are Closed
Patients Urged: ‘Talk Before You Walk’ when your GP practice is closed
Patients across Durham Dales, Easington and Sedgefield have been reminded to ‘Talk before you Walk’ when in need of care when their GP practice is closed.
By phoning 111, patients who need to be seen urgently on the same day will be offered an appointment with a healthcare professional either at their own GP surgery or at another clinical surgery nearby called a Primary Care Service or a hub.
Primary Care Services are available across the CCG area, based in:
- Barnard Castle
- Newton Aycliffe
- Bishop Auckland
People must book an appointment first: it is not a walk in service.
Patients will be directed to the most appropriate service for their particular health care need and to a hub that ensures that they see the most appropriate healthcare professional.
Patients could be seen by a GP, nurse/ practitioner, or another health care professional within the service. This means that, depending on the nature of their healthcare need, they may not be seen at the PCS site closest to their home but every effort will be made to arrange an appointment that is convenient to them.
Appointments are available until 8pm on weekdays and 8am to 1pm on weekends and Bank Holidays. At all other times when their GP practice is closed, people should continue to call 111 for help, or 999 only when it is a life threatening emergency.
Sarah Burns, Director of Commissioning from NHS DDES CCG, said: “It is vitally important to use the NHS wisely so everyone can access the most appropriate care.
“Patients should always contact their own GP practice as their first port of call, but when their practice is closed if they call 111 for free they will be seen by the right healthcare professional, as close to their home as possible.
“Please remember to ‘Talk before you Walk’ – dial 111 first as you must have an appointment to be seen in one of the primary care service/ hubs across the Durham Dales, Easington and Sedgefield area.”
NHS 111 is the free NHS non-emergency number and is available to call 24 hours a day.
Can you look after yourself? For self care advice visit visit www.nhs.uk.
Parent of an under 5? Download the ‘NHS Child health’ app, available on Apple or Android devices.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
The Practice will be closed for one afternoon each month for Staff training purposes. For dates please click on the following link Monthly Training Dates
Dates of these training afternoons will be displayed in all surgeries and local chemists. Please contact the surgery if more information is required.