Report on the 2018 Patent Survey
The Weardale Practice are delighted to publish the results of our recent survey on the future of healthcare services in Weardale.
From late August to Mid-October 2018, more than 1,000 local residents took the time to share their thoughts and experiences with us - we are hugely grateful to everyone who participated.
You can read the full report and unabridged comments at the links below:
The Weardale Practice Survey Report
Background and Purpose
We carried out this survey because we need to find a new way of working.
When setting the scene for the survey, we were clear that with increasing demand for new and existing services and a prolonged squeeze on funding for General Practice meant that our current model wasn’t going to be sustainable for much longer.
The survey we devised was the first of its kind in the region. It represents a proactive step by the Practice to gain a fuller understanding of patients' experiences, expectations and ideas for how we can work together to create a high-quality, sustainable healthcare service for all of our patients across Weardale.
The Results and Publication
We carried out deep analysis to uncover what you were telling us in the survey. This included making sure the sample of respondents were representative of the patient population, that answers were statistically significant, and no important groups or perspectives were being missed or ‘averaged’ out.
This survey was always intended to be a 100% open and transparent process, which is why we have taken the decision to publish this report in full, along with every single comment we received, unabridged (except for any information that could identify individuals). Both our Patient Participation Group and Stakeholder Group are supportive of this decision.
We hope you find the report clear and informative - it has been incredibly useful to us as a Practice already.
Managing Partner Vicky Watson said "We are delighted with the response to this survey. The fact that over 14% of people in Weardale went out of their way to share their thoughts with us reinforces why this was such an important step for us to take as a Practice. I want to thank everyone who took the time to respond to us, and I hope even more people will get involved when we launch a full public consultation in 2019.”
It is important to reiterate that this survey was never intended to be an end in itself. It is the first step in an important process to gauge the depth and breadth of opinion and experience that exists across the more than 7,000 patients we are here to serve.
The consultation process we will launch in 2019 will take direction from the results of this survey, and use people’s input to help us shape possible options for the future. Once formed, all potential options will be put to the public before any decisions are made.
Thank you again to everyone who answered our questions and shared their points of view.
How are you?
New Year is the perfect time to make changes, especially as it's so easy to overdo it at Christmas.
So this January, why not join the 2.5m people who have already taken the #OneYou health quiz?
The quiz takes no more than 10 minutes and you'll get a personalised score and free health tips and advice to help you fight back to a healthier you.
Click here to take the #OneYou Health quiz today.
Birthday Month Reviews - an MOT for your body and mind.
We’re launching a new programme for patients with one or more long term conditions - the Birthday Month Reviews.
This will take the shape of an annual review - longer than a normal review - which will look at all of your existing conditions and medications, and make sure we’re offering you the best possible care.
For patients this single yearly assessment of your clinical care and wellbeing will mean fewer appointments and help create seamless, integrated and personalised care that looks after you as a person, not just your specific conditions.
Think of it as an MOT for your body and mind - we’re not just looking at the brakes, or the engine or the electronics - but the how all the systems work together to keep you moving forward.
This new approach will cover patients with kidney, heart and respiratory disease, as well as those dealing with strokes, diabetes, epilepsy, high blood pressure, rheumatoid arthritis and mental health issues, amongst others.
We’ll be writing to everyone with one or more long term condition, and will aim to carry out each patient’s review in the month of your birthday. You’ll also receive you a reminder in advance so you’ll have plenty of time to schedule your appointment with us.
Online Consultations come to the Weardale Practice
We’re excited to launch eConsult - a new online resource for first class medical advice and treatment guidance.
The system is easy to use, gives you the information you want fast, and works on all computers, tablets and phones as long as you have an internet connection.
Accessible through the practice website eConsult will allow patients to check symptoms and encourage self help through NHS guides and links to appropriate services.
You can also request a doctor to contact you by answering some questions about how you’re feeling and the symptoms you’re experiencing - exactly the same as the Doctor would ask you in person.
The information is then safely and securely passed to one of our GPs, and before the end of the next working day you’ll have a response suggesting treatment, an appointment or referral to the best service for your needs.
There is no need to create an account or login - you just need to be registered as a patient with The Weardale Practice (click here to find out how to register if you aren't already)
The system is 100% confidential, safe to use, and has inbuilt safeguards to identify any urgent concerns, and make sure you are contacted as quickly as possible.
Why not bookmark the eConsult link on your computer, phone or tablet so next time you need help or advice, it's right there waiting for you?
Your Patient Passport - Accessing your health records online
One in four patients are already making use of their 'patient passport'. Are you?
The online system, available to all patients across Weardale, allows you to access your health records any time, book or cancel appointments or order a repeat prescription at the touch of the button.
You can find out more about our full range of digital services in our booklet.
Digital Services booklet
Care Navigation - helping you get the care you need as soon as possible.
Every appointment with the NHS matters, that's why we have introduced a system called Care Navigation to get you to the right person and the right care.
Find out more about Care Navigation in our special guide.
Care Navigation guide
Triage at the Weardale Practice - what is it?
If you've recently had an appointment with us, you'll most likely have come across our Triage system.
If you haven't heard of it, we've produced a special guide to explain how triage works to get you the quickest possible response to your health care needs.
2018 Flu Campaign
All patients over 65 are eligible for a Free flu vaccination. Other patients and their carers may be eligible if you fall into an "at risk" group.
Please contact the surgery to book an appointment for your flu vaccination at any of our sites.
For more information or to check if you are entitled to a free vaccination go to www.nhs.uk and search "flu".
For update on Transport, please go to our Patient Transport Page.
Patients urged: "Talk Before You Walk" when your GP practice is closed
Patients across Durham Dales, Easington and Sedgefield have been reminded to ‘Talk Before You Walk’ when in need of care when their GP practice is closed.
By phoning NHS 111, patients who need to be seen urgently on the same day will be offered an appointment with a healthcare professional either at their own GP surgery or at another surgery nearby called a Primary Care Service or a hub.
Primary Care Services are available across the area.
Weardale Practice Survey
Thank you to all patients who completed the survey, we are currently analysing the responses and will keep you informed of the results when they are available.
Stroke Rehabilitation Survey
The three Clinical Commissioning Groups (CCGs) covering County Durham and Darlington are looking to gather the views from patients who have experienced a stroke and / or their families/carers, to help us to provide a service that delivers care closer to home where possible and more continuity of care.
The review is looking at the current pathway which includes the specialist stroke rehabilitation provision at Bishop Auckland Hospital, as well as rehabilitation provision outside the hospital in the community.
The engagement activity will begin on Thursday 4th October until Friday 9th November and will include speaking to patients who are currently on the stroke wards at Bishop Auckland Hospital and University Hospital of North Durham and those who have recently been discharged.
We will also be attending established stroke groups within the community to talk to stroke survivors to gather feedback on their experiences. We will be discussing options around new ways of providing care to stroke patients which would enhance their experience.
If you have recently experienced a stroke or are a family member/carer for someone who has, and would like give your views on your experience of the rehabilitation services, please click the link to take part in a survey: https://www.surveymonkey.co.uk/r/CDDstrokerehabONLINE
If you need assistance in completing the survey, would like a paper copy or require the survey in an alternative format, please contact Tina Balbach on 0191 371 3245 or email: firstname.lastname@example.org
Children's Health Information
Child Health App
Child Health Useful Links
Durham Dales Out Of Hours Services
Improving Services for Dementia Patients
Do we have your correct mobile number?
Have we got your permission to use it?
If so we would like to be able to text you reminding you of appointments and be able to cancel appointments
All in a bid to reduce DNAs!
For further information Please speak to a member of staff today!
Diabetes UK Info
Diabetes Patient Bulletin